Do you ship orders to my country?
We ship to over 150 countries worldwide. If you are unable to choose your country during checkout, we do not ship there. Some products cannot be imported into certain countries (please see the next question for more information).
Can the specific supplement I want be shipped to my country?
Unfortunately, we cannot keep up with every country’s customs laws. We consider it to be your responsibility to know what can and cannot be imported into your country. We suggest checking with your country’s customs office to be certain it is allowed. If your order is confiscated by customs officials, we cannot issue a refund.
Can I buy these products in my area?
Supplement Spot does not operate any "brick and mortar" or physical stores. We are able to offer you our low prices because we operate solely over the internet.
The Quantity Discounts look different. What has changed?
We used to provide quantity discounts for purchasing more than one of the same product in 5% increments. This was a little messy so we simplified it. We hope you like it.
How much will it cost to ship my order?
Shipping varies depending on the size and weight of your order. Your shipping options and cost will appear at checkout.
Do you offer FREE Shipping?
All retail orders over $50 shipping to addresses in the United States qualify for FREE Shipping. Free Shipping is also available to Canadian addresses for orders over $150, and to other international addresses for orders over $250.
I’m having trouble finding a specific supplement on your website. What is the easiest way to search?
You can type in the name of the product, an ingredient in the product or even a specific keyword in our search field by clicking the little magnifying glass. Your product options will appear. Our main categories are along the top of each page. As you place your cursor over a category and click, you will be directed to all products in that category. Simply click on the product of choice and off you go!
I am trying to order with my credit card but I keep getting an error. What do I do?
- First, double check your credit card number. You might have typed it in incorrectly.
- The most common error for credit card entry is that the billing address is incorrect. The billing address you enter on the payment page must be the exact address where you receive your credit card statements. It is ok to ship to a different address, but in some cases we may need to verify some additional information with your credit card company.
- If you are still having trouble, please contact us at 1-866-285-1998 or at email@example.com.
I have not received my package yet. What can I do?
If it has been more than 5 business days (for domestic orders), please call us toll-free at 866-285-1998 or email us at firstname.lastname@example.org. Make sure to check for your tracking number by logging in to your account, and selecting your order. You should be able to see a tracking number in the Comments section. If you are shipping outside of the United States, orders may take up to 4 weeks to arrive. If you have not received your order after this time, please call us at 1-817-386-5627 or email us at email@example.com.
I received the wrong product.
If you received the wrong product, please call us at 866-285-1998 or email us at firstname.lastname@example.org. We will be happy to replace the product for you.